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A Nationwide Answering Service and Web-Based Customer Support Solutions Provider

A nationwide company, N.M.B. Call Center, Inc. is one of the most reputable providing live telephone answering service, call center services and outsourcing services for over years. With 24 hour, 7 day-a-week, live operator services, we currently serve more than 500 customers, both locally and nationally. N.M.B. Call Center, Inc. works with clients that range from independent, freelance home offices and small businesses with large call volumes.

N.M.B. Call Center, Inc. is the leader in the telephone answering and call center service industry and has been servicing local businesses throughout the United States for over years. Our goal is simple; to give you the highest quality service, tailored to the specific needs of your business and to make a seamless link between your company and ours.

Providing Local Answering Service for Businesses throughout the United States.

Alabama, AL
Alaska, AK
Arizona, AZ
Arkansas, AR
California, CA
Colorado, CO
Connecticut, CT
Delaware, DE
Florida, FL
Georgia, GA
Hawaii, HI
Idaho, ID
Illinois, IL
Indiana, IN
Iowa, IA
Kansas, KS
Kentucky, KY

Louisiana, LA
Maine, ME
Maryland, MD
Massachusetts, MA
Michigan, MI
Minnesota, MN
Mississippi, MS
Missouri, MO
Montana, MT
Nebraska, NE
Nevada, NV
New Hampshire, NH
New Jersey, NJ
New Mexico, NM
New York, NY
North Carolina, NC
North Dakota, ND

Ohio, OH
Oklahoma, OK
Oregon, OR
Pennsylvania, PA
Rhode Island, RI
South Carolina, SC
South Dakota, SD
Tennessee, TN
Texas, TX
Utah, UT
Vermont, VT
Virginia, VA
Washington, WA
West Virginia, WV
Wisconsin, WI
Wyoming, WY

Our Mission

Our mission is simple: to give our customers the highest quality service, the specific needs of their business at a cheap price – while providing a seamless link between their company and ours. Part of this plan includes providing each of our employees with the best compensation and work environment possible, resulting in a more productive and enjoyable workplace.

Our Staff

One of the most distinctive differences about N.M.B. Call Center, Inc. is our agents. Our retention rate is one of the highest in the industry, with several agents having 15 years or more of service with our company. We believe happy, healthy employees appreciate and take pride in their work, which results in a higher quality of service for our customers. Therefore our wages, benefit program and work environment are set up in such a way as to allow us to attract and maintain qualified, professional agents. We also provide our agents with ergonomically-designed workstations, equipped with large format LCD monitors to better visualize product pictures and scripting. At N.M.B. Call Center, Inc., we care about our staff and they care about our clients.

Quality Training

Not only do we pre-screen our applicants thoroughly via a phone interview to determine communication skills, clarity, grammar, and enthusiasm, but once agents are hired, they are extensively trained for six months with both classroom work and practical on-line training. Audio and video training aids are used to supplement one-on-one role-playing. Once an agent goes on-line, he or she is monitored regularly and must adhere to a prescribed set of quality standards. This assures that quality is maintained and your company is represented professionally. It’s also the reason N.M.B. Call Center, Inc. is able to answer 80% of its calls within the first three rings.

We have a long list of customers from diverse industries. These businesses are aware of their customers needs and as a results they have acquired the services of N.M.B. Call Center, Inc. in order to meet and exceed their customer’s satisfaction.

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